Digital Operations and The New Normal Way To Work

Remote work was not common when I started working remotely.

Most companies actively avoided it like the plague, but when the world faced a real-life pandemic — Remote work became popular and a new standard for a lot of companies. Sure, a lot of companies have moved back into the office, or adopted a hybrid way of working


Remote doesn’t work by itself.

Most companies found this out in the pandemic.
Simply moving your desk from a cubicle to a couch is just not enough.

Couch to Cubicle Remote Work

Over the course of three years — several companies learned this the hard way. Some companies closed, some restructured, and some flourished.

The companies that got stronger during the pandemic embraced the change and developed a mindset shift to their overall operations.

Introducing “Digital Operations

Not just moving Operations to the Cloud

What are Digital Operations?

Digital Operations is not just a suite of tools moved to the cloud. In a lot of ways — It is just an umbrella term that refers to company wide mindset shift towards being aware that the world changed.

Hybrid, Remote, Both? Yes. It is all of those things and more. Does this mean that employees need to change?

Digital Operations leverages the following, but is not limited to:

  • Artificial Intelligence Integrated Workflows (AI2W)
  • RPAs
  • Cloud Providers and Tools
  • Digital First Processes
  • Documentation
  • Both Real-time and Asynchronous Communication
  • Automation of common “menial” tasks

Couldn’t we have a current employee handle this?

You probably could, especially if your team has a senior product manager on staff.

In the startup space — Product managers serve this role quite well.

Product managers are defined as the team members that make a big difference in the business by getting the team and resources on the same page.

They serve to be the conductor. The glue of the team. They gather company resources and drive the business forward — This is only more important in the A.I. age.